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Terms and Conditions

Please read these terms carefully, print and keep a copy of them for your reference.
 
About Us

This website is owned and operated by David Craig of Alphasports, Market Street, Lichfield, Staffordshire WS13 6LH
 
If you need to contact us, please e-mail us at sales@alpharunning.co.uk or call us on 01543 410622
 
VAT number: 781783000
 
 Making a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
Dispatch of the goods will constitute our acceptance of your order.
 
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this, and there will be no contract between us and any funds paid will be refunded.
 
How to place an order

Select the item(s) that you require from the online store. Where prompted, enter quantity, colour and size details before clicking “Add to Cart”. Follow the links within the Shopping Cart to either Continue Shopping or go to the Checkout.
Returning customers should log in using their registered email address and password. New customers must register. Click on the ‘Continue with Checkout’ link to complete your order. You will be asked to provide delivery and payment information via secure web pages. Please review your order carefully before submission to avoid problems.
If you make a mistake during ordering please contact us as soon as possible.
 
Delivery

Delivery charges are displayed in the Shopping cart as items are added.
Goods are sent out promptly and should be delivered within 3-5 working days.
If the goods are lost or damaged in transit, please let us know promptly.

WE SUPPLY TO UK MAINLAND ONLY, AND WILL NOT ACCEPT ORDERS OUTSIDE UK MAINLAND
 
 Cancellation and returns

You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please e-mail us or write to us. 

THE GOODS RETURNED MUST BE IN AN UNUSED CONDITION IN THEIR ORIGINAL PACKAGING. 
 
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
 
If you cancel, you must return the goods to us at your own expense and at your own risk using a signed for service You should ensure that the goods are packaged adequately to protect against damage.
 
We strongly advise that customers unpack and examine goods carefully before removing any labels or tags, and that they retain original packaging in case items need to be returned.
 
This cancellation policy does not affect your legal rights - for example, if goods are faulty or miss described.
 
Faulty goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.
 
Changes to these terms

These terms were last changed on 20th January 2022.